Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To make your return, we need a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item that is not in its original condition is damaged for reasons that are not due to our error
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or denial of your refund.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take a while for your refund to be officially posted.
Then contact your bank. It often takes a while for a refund to be issued.
If you've done all of this and you still have not received your refund yet, please contact us at contact@vincianeroduit.com.
Items for sale (if applicable)
Only normal priced items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to contact@vincianeroduit.com and send your item to Route du Simplon 28B, 1020 Renens, Switzerland.
Shipping
To return your product, you must send an email to contact@vincianeroduit.com
You will be responsible for paying your own shipping costs for returning your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
The time it takes for the exchanged product to reach you may vary depending on where you live.
If you are shipping an item over 75 CHF, you should consider using a shipment tracking service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
